Welcome to the Ellby support portal. 

Please note that our offices will observe general closure beginning on Wednesday 24nd of December 2025, then resuming general operations on
Monday 12th of January 2026.

During this time the Support desk will be operating on reduced hours and will only be actioning critical tickets during period as per below.

 All other requests will be addressed once normal service resumes on the 12th of January 2026. 

Month

Days

Support Desk Operating Hours

Tickets Reviewed

December

 24th

6:00AM to 5:00PM AEST

Critical only

25th - 26th

Closed

Closed

29th - 31st

6:00AM to 5:00PM AEST

Critical only

January

1st

Closed

Closed

2nd 

6:00AM to 5:00PM AEST

Critical only

5th - 9th 

6:00AM to 5:00PM AEST

Critical only

12th +

5:00AM to 7:00PM AEST

Operating as Normal



This portal is designed for Ellby customers to gain valuable information from the Knowledge Base and News sections. It also provides access to the Ellby support ticketing system for general product support, issues or feature requests.

Register now for a User Account. Once you are an Authorised User you will have access to the Knowledge Base and News sections.

Resources
Happy Man

Software Downloads
To download the latest Software product versions please log into your Support Portal Account and search for the product installer in the Knowledge base.
 
Knowledge Base Articles and Support Tickets
Access to the knowledge Base Articles and Support Ticket area is available once you are logged into the support portal.
 
System Status